I forgot my password how can I retrieve it?
You can retrieve it by following the procedure indicated in the login form of your account by clicking on the words "Forgot your password?"
How can I contact the customer service?
You can send an email through the assistancet form on the contact page.
Do I need to create an account to buy in your store?
No, you can make the purchase by proceeding to checkout as a guest. However, we recommend that you register as a customer in order to take advantage of many benefits.
PROBLEMS WITH MY ORDER
I can't complete the order. How do I proceed?
You can send an email through the assistance form on the contact page.
PAYMENTS AND BILLING
Is it safe to buy on your online store?
Yes, because all transactions are protected by an https protocol and transactions are performed through the Paypal server.
Can I pay with a discount code / coupon?
Yes. To receive the coupons it is necessary to be subscribed to the newsletter. Discount / coupon codes can be entered on the shopping cart page prior to payment.
Can I buy with VAT?
Yes, but in this case it is necessary to enter the company name and the VAT number in the billing address of your account or, if you want to buy as a guest, you will have to enter them at the time of completing your order
Can I receive the invoice?
Yes, but you must have entered the company name and VAT number in the billing address before paying for your order.
In which countries do you sell online?
Online sales are currently active in Austria, Belgium, France, Germany, Italy and the Netherlands
What are the shipping costs?
Shipping is free for orders over € 200. Shipping costs € 7 for orders under € 200
What are the delivery times?
The order is processed from our warehouse within 2 working days. Shipping times correspond to 3-5 working days from the moment the goods leave our warehouse.
My order has not come yet. How do I proceed?
You can track your order by entering the shipment tracking number you received via email on the UPS website
Can I track my order?
Yes, by entering the tracking number of the shipment you received via email on the UPS website.
RETURNS AND REFUNDS
I have received a wrong / defective product. What shall I do?
If the purchased product is wrong or defective you can request the return. It will be necessary to request a return authorization by completing the appropriate return form no later than 14 days from receipt of the order.
I have made a return. How and when will I be refunded?
When the return arrives at our warehouse, we will check the quality and integrity of the returned goods and verify that the return procedures have been respected. If your return is suitable, we will send you an e-mail confirming acceptance. The reimbursement will then be paid by crediting to a credit card or PayPal account, based on the instrument used during the purchase (Remember that the crediting times vary depending exclusively on the timing and methods of your bank) or, if you wish, with a discount coupon equal to the value of the return.
I bought a product, but the size is wrong. Can I make an exchange?
It is possible to request a return for exchange. It will be necessary to request the return authorization through the appropriate section no later than 14 days from receipt of the same. If the return is compliant, you will receive a coupon via email to make a new purchase. For further information visit the section of the site dedicated to returns and refunds.
How can I get more information about the products?
You can find the description and composition of the products on the page of each item. For more information, you can send an email using the assistance form on the contact page or directly to firstname.lastname@example.org
Where can I see the size guide?
You can find the size guide on the page of each article.
Can I find information on the used materials?
You can find the composition of the products on the page of each article.